Services: Technical Communications

Have you ever had your people say the product is OK but the documentation is worthless? Have you ever tried to find something in Help and realize you haven't got a clue how to find it? If you use a computer, you’ve had these experiences.

It doesn’t have to be that way. There are information development processes that can create outstanding technical documentation. You just need a knowledgeable team to implement them. Key Marketing Group can handle the following activities:

• Manage: Provide team of writers and oversee all technical writing activity.


• Research: Examine all available product documents. Interview in-house marketing, support and development personnel to understand technical documentation needs.


• Design: Create high-level project plan detailing general documentation approach and high-level outline of the required documents and Help systems. Write detailed project plan for each document and Help system.


• Schedule: Create high-level and detailed schedules for each document and Help system.


• Write: Create all required documents and Help systems, arrange for thorough review by subject matter experts.


• Edit: Scour for style, content, clarity, accuracy, and flair.


• Publish: Finalize documents for paper, CD or Web publication.